Last updated: October 28, 2026
Fernrain (“we”, “us”, “our”) is a brand of Dhamsells LLC. We value your privacy. This policy explains how we collect, use, share and protect your information when you visit fernrain.com or shop with us. By using our website, you agree to the practices described here.
1. Information we collect
- Personal information: name, email address, phone number, billing and shipping address, order details and purchase history.
- Refill plan details: the plan you choose, its schedule and its billing history.
- Payment information: payments are processed securely by third-party processors: WooPayments (powered by Stripe), PayPal, and the pay-in-4 providers Klarna, Afterpay and Affirm. If you choose pay in 4, that provider handles your application and payment plan under its own terms and privacy policy. We do not store or have access to your full card details.
- Reviews and photos you choose to send us.
- Technical and usage information: IP address, browser and device, pages visited and interactions, and referring links, collected through cookies and similar technologies.
- Water lookup: a city or ZIP you type is used only to show you that place’s result.
2. How we use your information
- Process and fulfill orders, including each refill box on your plan.
- Send order updates, shipping notifications, refill reminders and customer support.
- Communicate with you about your purchases and your plan.
- Prevent fraud and keep the site secure.
- Improve our website, products and services, and analyze traffic and performance.
- Deliver relevant advertising and marketing communications where permitted by law.
3. Marketing communications
You’ll receive transactional emails about your orders and plan, such as confirmations, shipping updates and refill reminders. Where the law allows, you may also receive marketing emails, and you can unsubscribe from those anytime using the link in each one.
4. Cookies and tracking technologies
We use cookies and similar technologies to enable essential site functions (like your cart and account), analyze traffic and usage, and support advertising and remarketing. We may use tools such as Google Analytics, Google Ads and Meta (Facebook and Instagram) ads. You can control or disable cookies in your browser, although some features may not work properly as a result.
5. Sharing your information
We share information with trusted third parties only as needed to run our business:
- Payment processors
- Shipping, fulfillment and logistics partners
- Marketing and analytics service providers
- Website hosting, email and technical service providers
- Legal or regulatory authorities when required by law
We do not sell your personal information.
6. International data processing
Your information may be processed or stored in the United States or other countries where our service providers operate. We take reasonable steps to make sure such transfers follow applicable data protection laws.
7. Data retention
We keep customer and order information as long as needed to fulfill orders and plans, maintain business and financial records, comply with legal obligations, and resolve disputes.
8. Data security
We use reasonable administrative, technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.
9. Your rights
- Access the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your information, subject to legal and operational requirements.
- Opt out of marketing communications.
- California residents have these rights under the CCPA, plus the right to opt out of the sharing of personal information for cross-context behavioral advertising. We won’t treat you differently for using them.
To make a request, contact us using the details below.
10. Children’s privacy
Our website and products are intended for people 18 or older. We don’t knowingly collect personal information from children under 13. If you think a child has given us information, contact us and we’ll take appropriate action.
11. Third-party links
Our site links to other websites, such as the sources for our water facts. We aren’t responsible for their privacy practices or content.
12. Changes to this policy
We may update this policy from time to time. Changes take effect when posted here, and the date at the top shows the latest version.
13. Contact us
Email: hello@fernrain.com · Response time: within 24–48 business hours
Please include your order number so we can help quickly.
Dhamsells LLC, 680 South Cache Street, Unit 100-7414, Jackson, WY 83001, USA