Last updated: October 28, 2026
You’re about to get a better shower. This page explains how shipping works, what to expect along the way, and how we help if something doesn’t go as planned.
- Shipping: free on every US order
- Delivery: 7–12 business days
- Tracking: tracked delivery, emailed when your order ships
- Fulfillment: US and international warehouses
- Resolution: contact us if not delivered within 30 days of dispatch
Where we ship
We ship to addresses in the United States.
Delivery timeframes
Estimated delivery: 7–12 business days. Most orders arrive within this timeframe. Delivery times may vary slightly depending on fulfillment location, carrier processing and external factors. Business days exclude weekends and public holidays.
Where orders ship from
To keep products available and delivery efficient, orders are fulfilled from our network of US and international warehouses, depending on stock and logistics at the time of purchase.
Order processing
- Orders are typically processed within 24–48 business hours.
- Processing time is separate from delivery time.
- Once your order has shipped, you’ll get a shipping confirmation email with tracking details.
- Orders with several items may ship separately and arrive at different times. Each shipment has its own tracking.
Refill boxes
Refill boxes on a refill plan ship on your plan’s schedule with free shipping, and each one has its own tracking. See our Refill Plan Terms.
Tracking your order
All orders include tracked delivery. Tracking appears once your order is in transit. Depending on the fulfillment location and carrier, updates may appear intermittently as the parcel moves. That’s normal and doesn’t mean there is a problem.
Transit and delivery stages
Some shipments, especially those sent from international fulfillment facilities, move through several transit stages before final delivery. Tracking updates as the parcel is handed to the local delivery partner.
Address accuracy
- Please check your shipping address at checkout. Orders ship to the address you provide.
- We can’t be responsible for delays, delivery problems or losses caused by an incorrect or incomplete address.
- Spotted a mistake? Contact us as soon as possible and we’ll do our best to help before your order ships.
- On a refill plan, update your address in your account before your next box ships.
Customs and delays
Shipments from international facilities may occasionally pass through customs processing, which can add time. Customs delays are outside our control and the carrier’s, but we watch shipments closely and will help if yours is held longer than expected.
Peak periods and external events
Delivery times may vary during peak periods and holidays, or because of severe weather, transport disruptions and other events beyond our control. When that happens, we keep you informed.
Delivery confirmation
An order counts as delivered once the carrier’s tracking confirms delivery to the address given at checkout. If you have a problem after delivery is confirmed, contact us and we’ll look into it with you.
If your parcel arrives with visible damage, take photos before opening it and of the contents. That helps us resolve things quickly. See our Returns & 60-Day Guarantee for next steps.
Lost or delayed orders (30-day window)
If your order hasn’t been delivered within 30 days of dispatch, contact us. We’ll investigate and, where appropriate, send a replacement. This window allows for carrier processing, customs and final delivery before we decide next steps.
Questions
Email: hello@fernrain.com · Response time: within 24–48 business hours
Please include your order number so we can help quickly.